BUSINESS OFFICE:

The Business Office is open from 8:00 AM to 4:00 PM Tuesday through Friday. The direct Business Office telephone number is: 805-371-9466.
The Business Office FAX number is: 805-371-9486.

RENTAL POLICIES

CHECK POLICY: We accept checks made out to Cal U-Rent only. We will not accepts: (1) Two-party checks, (2) Past-dated checks, (3) Checks drawn on banks outside of California, (4) Checks made payable to cash, (5) Impersonalized checks (no printed name or address), (6) Counter checks, (7) Personal checks on trucks. Approved company checks for trucks are acceptable.
     We require a California Driver’s License with matching photo. No cash refunds are allowed on checks written for more than the amount of the rental.

CONTRACTS- RESPONSIBLE PARTY: The person who signs the contract, regardless of who uses the item, is responsible for the rental. In the case of an employee of a company that has pre-established credit with Cal U-Rent, an authorized employee is the agent for the company and may sign the contract in behalf of the company.

CREDIT CARDS: Allowed credit cards are: VISA, MasterCard, American Express & Discover. Authorization to purchase is an acceptable deposit.

CUSTOMER INFORMATION- PRIVACY OF: We regard all customer information as proprietary and we will not divulge any customer information to any outside party or entity unless required by law to do so. We extend ourselves to protect your privacy of information.

CUSTOMERS- REFUSING SERVICE: Cal U-Rent is a private company. As such, we have the legal right to refuse service to any customer on the basis of the judgment of management.

DAMAGE WAIVER: Damage waiver is not insurance but it does protect a renter against any physical damage to Cal U-Rent equipment. Damage Waiver charges are $20 per day for large trucks and $12 per day for smaller trucks. Damage Waiver for equipment is 10% of the rental charge. This is subject to a deductible & some rental items are not subject to Damage Waiver coverage. Please check with the Counter for particulars.

DEPOSITS ON RENTALS: The rental deposit is from 150% to 200% of the expected rental charge. Thus, the deposit is affected by the anticipated duration of the rental. If a customer desires to extend the rental period beyond that listed on the rental contract, he (she) must give an additional deposit to cover the expected time extension.
Deposits may be in the form of an acceptable credit card, cash or personal or company check. Personal checks are not accepted for truck rentals.

DISCOUNTS: Groups eligible for discounts are: public schools, colleges, universities, parochial schools, non-profit community groups & charities, service clubs, churches, political parties & candidates for office, police, sheriff & any law enforcement agency, fire departments, senior citizens (over 65). No more than one coupon or discount will be allowed with any one rental. Check with our facility Manager for details.

MINIMUM CHARGES ON RENTALS: The reason for the establishment of minimum charges on rentals has to do with a variety of factors. The cost of the unit is taken into consideration as well as expected labor for demonstration, loading & unloading, cleaning and servicing, expected wear and tear, counter help and contract preparation expenses.

OVERDUE RENTALS: Any rental item that has not been returned within five days of the expected return date listed on the rental contract or that the renter has not been given Cal U-Rent permission to extend the rental period, will be reported missing to the Ventura County Sheriff’s Department.

RENTAL PERIODS & CHARGES: A rental period is the length of time that a rental is charged. A day rental is for 24 hours on all equipment. A week rental is for 168 hours or seven full days. A month is for 28 days. If a unit is rented at 10:00 AM one morning, if it is returned by 10:00 AM the following morning, it constitutes a day rental. The minimum charge mentioned above is for a period that may be from two to 24 hours. The time depends on the type, use and cost of the equipment. Some party equipment minimum rental periods may be two or three days. This is the time allowed for a minimum charge. Of course, the equipment may be returned at any time prior to the expiration of the minimum time period. If that minimum time period is exceeded, then charges begin to prorate on an hourly basis. The normal minimum charge and time is for four hours usage. By the time that six hours of rental have been reached, the charge is the same as if it was a 24-hour rental. Be sure to check with the Counter if there are any questions pertaining to rental periods or charges.

RESERVATIONS - CANCELLATION OF & NO SHOWS: We are providing reservations as a courtesy for our customers. If a customer cancels a truck reservation within 24 Hours of the SHOW TIME, there will be a $25 charge. If anyone NO SHOWS for a truck reservation, there will be a $50 charge. No shows on equipment reservations may be charged a cancellation fee, depending on the nature of the rental and if we turned down rentals due to the reservation. This is up to the discretion of the Manager.

SALES & USE TAX: Sales tax current for Ventura County is charged on all sales. Cal U-Rent is exempt from charging sales tax on any rental.

TRUCK & TRAILER RENTALS: The person renting must have a valid California Driver’s License and proof of current liability insurance coverage for rental trucks and trailers.

PARKING (OVERNIGHT) ON T.O. BOULEVARD:
Overnight parking on TO Boulevard is prohibited between 3AM & 6AM. Cal U-Rent has an exemption for its’ customers. For trucks that are returned after hours, a key drop is provided and the trucks are authorized for parking in certain designated areas. Designated areas are: (1) In front of Cal U-Rent with the exception of the red painted curbing, (2) In front of Latino Market, but not in the green Bus Stop area, (3) In front of Big Brand Tire, (4) In front of High Octane Powersport, DK Market & Auto Essentials.
     The key box is located on the wrought iron fence next to the entry drive. Customers are responsible for trucks or any equipment that is left on the street until that time when Cal U-Rent opens for business.. The trucks do not have locking capability for the roll-up rear doors. All extra items, such as pads & dollies, will be locked in the cab.

KEYS FOR EQUIPMENT & TRUCKS- NOT RETURNED: Any key that needs to be replaced will be charged to the renter.